Thank you for choosing TexPTS! We look forward to getting you healthy and back on your feet quickly and effectively. Before you visit us, there are a few things you may want to know! Additional questions? Call your local clinic or give us a shout at 888.658.8483.
What To Know Before Your First Appointment
How early should I arrive?
To make the process easier, you can download the required new patient paperwork, complete it at home, and bring it with you to your appointment. If you are unable to do so, please arrive 15 minutes prior to your first visit to complete the forms.
What should I wear? Do I need to bring anything?
Please wear comfortable clothes that allow for movement.
We also ask that you bring your insurance card, the prescription from your healthcare provider, and any other reports. If you have braces, splints, or crutches, please bring them, as well.
Do you provide translators?
For your convenience, staff members at our Westgate, Liberty Hill, Georgetown, and Central Park locations are fluent in Spanish. There is also an American Sign Language Certified physical therapist at our Balcones Woods clinic.
What can I expect at my first appointment?
During your first appointment, an expert therapist will complete a comprehensive evaluation, evaluating your current condition and allowing us to determine the most appropriate course of treatment. Once a course of treatment has been established, we’ll talk about incorporating home exercise programs to supplement your visits. The appointment should take about an hour.
Frequently Asked Questions
Do I need a referral from my physician to schedule an appointment?
Yes. While we can evaluate you without a referral, current Texas law requires that patients obtain a prescription from their healthcare provider before being treated a physical therapist. Physicians, dentists, chiropractors, podiatrists, physician assistants, and advanced nurse practitioners of all types (midwives, clinical specialists, FNPs) can prescribe physical therapy. If you’ve already been referred, please schedule an appointment here.
Who will be in charge of my treatment?
After you are referred to TexPTS, an expert therapist at your local clinic will complete a comprehensive evaluation which will then be used to formulate a treatment plan. Based on the recommendations in your treatment plan, you will be paired with the physical therapist whose skill set best allows them to help you reach your goals. To ensure that you receive the consistent, quality care you deserve, you will be seen by the same therapist throughout the course of your treatment.
Additionally, we will remain in contact with your referring physician so they are constantly in the loop as you progress.
How does billing work?
TexPTS is in-network with the majority of insurance carriers. If you have insurance, the first thing we’ll do is verify your benefits so that we know how much your co-pay for therapy costs. We collect this co-pay at your visit and apply it to your account. We also submit a claim to your insurance company so they know you have come to see us. It typically takes your insurance company about 45 days to process this claim.
Our billing concierges then review the processed claim and let you know if you have a refund coming your way or if there is a remaining balance, which can be paid online. If you have questions at any time throughout the billing process, we are happy to help! You can find contact information for our billing concierges here.
Do you accept my insurance?
We accept Blue Cross Blue Shield, United, Humana, Workers’ Compensation, Medicare and more. If you are unsure whether or not we accept your insurance, please call us at (888) 658-8483.